Orders: info@firstline-global.com

  • Delivery within EU in 1 - 4 working days

TERMS AND CONDITIONS

Applicable laws

This website is regulated and interpreted in accordance with the laws of Slovenia. The general conditions of the firstline-global.com online shop have been drafted in accordance with the Consumer Protection Act (ZVPot). The online shop is managed by FIRSTLINE GLOBAL EUROPA j.d.o.o., Glavani 49/2, 51221 Kostrena, Croatia, VAT: SI92596665, (hereinafter referred to as “supplier”), the director of the company is Robert Kišerlovski.

General

The general conditions deal with the operation of the online store, the rights of the users and the commercial relationship between supplier and customer. Before using the site, it is necessary to read these general conditions carefully. By using this site you are informed of the general conditions, the protection of personal data and the legal notes and you accept these conditions. In the event that you do not agree with the conditions, please do not use the site. The pages contain the links of other sites that are not under the control of the supplier, therefore the exclusive responsibility lies with their authors, not the supplier. The provider and all authors of the supplier’s online content, involved in their creation, are not responsible for the damages deriving from access to such contents or their accuracy or impossibility to use the information and any errors or deficiencies in its content. The supplier has the right to modify the general conditions by updating this publication. These revisions of the conditions are binding on you.

User registration

Registration is not required for order execution. Just fill in the required fields with your personal information and the information you need for delivery. On the first page, where you fill in the data, simply tick the box “Save data for next time”. So you don’t have to fill in the data again.

Payment methods

The supplier allows the following payment methods:

  • PayPal (online payment via the website www.paypal.com). After confirming the payment method, you will be redirected to the www.paypal.com server, where you must follow their instructions. Once payment is fully implemented, your order is dispatched by post.
  • Credit card (Mastercard, Visa). To guarantee maximum payment security, the online transactions of your purchases paid by credit card are carried out with Verisign certification, through a secure server that adopts the SSL protection system. This system takes care of encrypting the information typed, so as to make their interception impossible.

Delivery times and method

The online store accepts orders 24 hours a day. All orders received from Monday to Friday until 14.00 will be shipped the same day. Orders received after 2.00 pm will be shipped the next working day. Orders received on Saturdays, Sundays and public holidays will be shipped on the first working day. In the event that the product at the time of the order is no longer available, the delivery period extends in accordance with the time of delivery of the goods by the manufacturer. The stocks of each product are appropriately reported. The contractual partner for parcel delivery is the GSL shipping service.

Prices and shipping costs

The prices of the products in the online shop are expressed in Euros (€) and already include value added tax (VAT), unless expressly provided otherwise. The FIRSTLINE GLOBAL EUROPA j.d.o.o, with the tax code SI92596665 is a taxable person (SI) and therefore a taxable person of value added tax (VAT). The prices are valid at the time of the order and do not have a predetermined validity. The prices are valid when paying with the methods listed above. Despite efforts to ensure that the information is as current and accurate as possible, it may happen that the pricing information is incorrect. In this case, or if the price of a product is changed during the processing of the order, the supplier will allow the customer to withdraw from the purchase, and at the same time will offer the customer a solution that will go to mutual satisfaction. The sales contract between the supplier and the customer is entered into when the supplier confirms the order. From now on, all prices and other conditions are fixed and are valid for the supplier as well as for the customer. The offer of the online store is valid while stocks last, unless otherwise indicated.

Purchase

The order closing process is started by pressing the “Order now” button. The online store guides you through the following steps:

  1. step – Customer information. Enter your e-mail address and delivery information (name, surname, address, telephone number).
  2. step – Delivery, the payment method and the conclusion of the order. Select the delivery method and enter the delivery address, in the case it should be different from the one entered in the first step. In this step, choose the payment method and complete the order. If you have a promotional code, you must enter it in the dedicated field before completing the order.

After submitting the order, a summary of the products ordered will be sent to the e-mail address. The purchase contract for the products ordered between the customer and the supplier ends at this stage. By clicking on “Confirm order” you acknowledge that you are aware of and accept the general conditions which are published on the supplier website. The contract of sale in Slovenian language is available to the customer at any time, at the bottom of the web page by clicking on the link Terms and conditions of use.

Order cancellation

It is possible to cancel the order until the product has been shipped (maximum 5 hours after receipt of the order). To cancel / cancel the order, the cancellation request must be sent to our e-mail address, which must indicate the reference number of the order. In the event of a successful cancellation, you will receive an email notification.

Money back guarantee and Right of withdrawal

With this guarantee, if an item does not exactly correspond to expectations, the item can be sent back within 14 days from the date of receipt, in unopened package, following the procedure indicated for the refund. The “Satisfied or reimbursed” guarantee is in fact extended from 14 days to the 10 days normally foreseen for distance selling. The warranty applies to all products with the exception of the Software and customized items at the customer’s request for which the right of withdrawal is also excluded (Article 5 paragraph 3 letter c of Legislative Decree 185/99). The costs incurred for the return are borne by the customer.

Pursuant to art. 64 and following of Legislative Decree 206/2005, (Consumer Code), the Customer has the right to withdraw from the purchase contract for any reason and without giving explanations, under the conditions set out below. To exercise this right, the customer must contact our customer service by email at info@firstline-global.com. The goods must then be returned at the customer ‘s expense and expense within 14 days from the delivery date of the goods (or rather within the 10 days provided for by the Consumer Code).

Return of damaged shipments

In the event that the package is physically damaged, the content is missing, or shows signs of opening, the customer must make a complaint to the nearest GLS office. To do this, you must bring the parcel to the nearest office in the same condition as it was received (with nothing added or removed) and fill in the complaint report. In collaboration with the GLS office, we will ensure that the complaint is resolved as soon as possible.

Warranty

The products are under warranty if indicated on the warranty card or the invoice. The warranty is valid by following the instructions on the warranty and on presentation of the invoice. The guarantee periods are indicated in the guarantee or on the invoice. The warranty information is also shown on the page with the presentation of the product. If the warranty information is absent, the product is not under warranty or the data is currently unknown. In the latter case, the customer can contact the supplier who will provide updated information. The manufacturer is required by law to provide the customer with a guarantee that the purchased goods will function perfectly. The customer can request the warranty directly from the manufacturer or from the authorized service center. The customer can request the warranty with the warranty card and the seller’s invoice. The manufacturer is required to carry out the warranty service within 45 days of receipt of the goods, otherwise replace the product with another equivalent and intact product. The customer can also request the warranty from the supplier, but also in this case the provision of the previous paragraph applies. The return of the warranty goods must be carried out according to the conditions established by the manufacturer in the warranty card. The customer is not required to bear the return costs.

Protection of personal data

We know that the protection of personal data of visitors and users of our online store is in first place. Therefore, we 100% guarantee the security and protection of personal data in accordance with the Personal Data Protection Act (PDPA-1). By registering online, the user agrees that personal information is stored and used exclusively for the fulfillment of the order. The provider undertakes to permanently protect all personal user data. In no case will user data be delivered to unauthorized persons. The user himself is responsible for the protection of personal data, ensuring the security of his username and password.

Material error

When is it a material error?

  • the item does not have features that are necessary for its normal use or traffic
  • the item does not have features that are necessary for a special purpose for which the consumer buys it, but the seller was aware of or should have been aware of it
  • does not have characteristics that have been expressly or tacitly agreed or prescribed
  • the seller delivers an item that does not match the sample or model, unless the sample or model has been shown for informational purposes only.

How to check the suitability of the article? 

Comparing it with another flawless article of the same type, as well as the manufacturer’s declarations or indications on the article itself.

How to appeal for a material error?

The customer must notify us in writing of the material error together with a precise description of it within the time prescribed by law and allow the control of this article. The company is responsible for factual defects that appear within two years from the date of receipt of the goods. The right to file an appeal for a material error of the article is specifically governed by the Consumer Protection Act.

Newsletter subscription

The supplier can contact the user through remote means of communication only if the user explicitly consents to it. Subscription to our newsletter via the online store, the ticked box “Subscribe to newsletter” (news on the page, new offers, promotional campaigns) for registration or a registration application through other means of communication is considered as consent.

Disclaimer

The supplier undertakes with his best efforts to ensure the timeliness and accuracy of the data published on its pages. However, product characteristics, delivery or price changes can happen so quickly that the supplier cannot correct the information on the web pages. In this case, the customer will be informed of the changes and will be allowed to withdraw from the contract or replace the ordered product.

Legal notes firstline-global.com is owned by FIRSTLINE GLOBAL EUROPA j.d.o.o., which also manages the online store. The contents published in the online shop are owned by FIRSTLINE GLOBAL EUROPA j.d.o.o. and can be used for non-commercial purposes, where, however, they must retain all the warnings on copyright and cannot be copied, reproduced or otherwise distributed without the authorization of FIRSTLINE GLOBAL EUROPA j.d.o.o.

Complaints and disputes

The supplier complies with current consumer protection legislation. The supplier undertakes with the best efforts to respect his duty to establish an effective system for handling complaints. The complaint can be sent by e-mail to info@firstline-global.com The supplier within five working days confirms that he has received the complaint, informs the customer how long it will be processed and keeps him informed of the procedure. The supplier is aware of the fact that the essential characteristic of consumer dispute, at least as regards judicial resolution, is its asymmetry between the economic value of the application and the costs incurred to resolve the dispute. It is also a serious obstacle for the consumer in initiating proceedings before the judge. Therefore, the supplier undertakes to resolve any disputes amicably.

The possibility of extrajudicial resolution

The supplier also allows the out-of-court resolution of disputes in the manner provided by the LAW ON THE EXTRAJUDICIAL RESOLUTION OF CONSUMER DISPUTES.

CONTACT

  • info@firstline-global.com

FIRSTLINE GLOBAL EUROPA d.o.o. Glavani 49/2, 51221 Kostrena, Croatia

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All prices include vat, all rights reserved.
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